GSB Ganpati of Wadala

 



 



 

 

 

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BPR

An Introductory Guide by Peter Carter Business process reengineering (often referred to by the acronym BPR) is the main way in which organizations become more efficient and modernize. Business process reengineering transforms an organization in ways that directly affect performance. The impact of BPR on organizational performance The two cornerstones of any organization are the people and the processes. If individuals are motivated and working hard, yet the business processes are cumbersome and non-essential activities remain, organizational performance will be poor. Business Process Reengineering is the key to transforming how people work. What appear to be minor changes in processes can have dramatic effects on cash flow, service delivery and customer satisfaction. Even the act of documenting business processes alone will typically improve organizational efficiency by 10%. How to implement a BPR project The best way to map and improve the organization's procedures is to take a top down approach, and not undertake a project in isolation. That means: Starting with mission statements that define the purpose of the organization and describe what sets it apart from others in its sector or industry. Producing vision statements which define where the organization is going, to provide a clear picture of the desired future position. Build these into a clear business strategy thereby deriving the project objectives. Defining behaviours that will enable the organization to achieve its' aims. Producing key performance measures to track progress. Relating efficiency improvements to the culture of the organization Identifying initiatives that will improve performance.

Business Process Reengineering expert: Peter Carter Peter Carter is Managing Director of Corporate Information Systems Ltd, a UK firm providing consultancy and training services in business process reengineering and associated areas. For the benefit of students, Peter has written some additional business process management articles providing answers to frequently asked questions. Companies look for help with business processes can contact Peter Carter.

Once these building blocks in place, the BPR exercise can begin.

Tools to support BPR

When a BPR project is undertaken across the organization, it can require managing a massive amount of information about the processes, data and systems. If you don't have an excellent tool to support BPR, the management of this information can become an impossible task. The use of a good BPR/documentation tool is vital in any BPR project.

The types of attributes you should look for in BPR software are:

• Graphical interface for fast documentation
• "Object oriented" technology, so that changes to data (eg: job titles) only need to be made in one place, and the change automatically appears throughout all the organization's procedures and documentation.
• Drag and drop facility so you can easily relate organizational and data objects to each step in the process
• Customizable meta data fields, so that you can include information relating to your industry, business sector or organization in your documentation
• Analysis, such as swim-lanes to show visually how responsibilities in a process are transferred between different roles, or where data items or computer applications are used.
• Support for Value Stream mapping.
• CRUD or RACI reports, to provide evidence for process improvement.
• The ability to assess the processes against agreed international standards
• Simulation software to support 'what-if' analyses during the design phase of the project to develop LEAN processes
• The production of word documents or web site versions of the procedures at the touch of a single button, so that the information can be easily maintained and updated.

The software we use by choice is Protos, a very comprehensive Dutch system that has been translated into English. Protos meets all the above requirements, and many more, and is better than any system originated in English that we have seen.

Conclusion

To be successful, business process reengineering projects need to be top down, taking in the complete organization, and the full end to end processes. It needs to be supported by tools that make processes easy to track and analyze. If you would like help with your BPR project, please contact Peter Carter.

(c)2005 Peter Carter

 

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Annoying Indian Questions

Next time you get asked an annoying Indian question, answer it like this...read on, it's funny!

 

Q. What does that red dot on women's forehead mean?

A. Well, in ancient times, Indian men used to practice archery skills by target practicing by aiming at their wife's red dot. In fact, that is one of the reasons why they had many wives. You see, once they mastered the art of archery and hit the target....

 

Q. You're from India, aren't you? I have read so much about the country. All the wonderful places, the forests, the snake charmers, the elephants. Do you still use elephants for transportation?

[note: This one we were actually asked in August '93 by a real estate agent when house-hunting in Boston.] A. Absolutely. In fact we used to have our own elephant in our house. But later, we started elephant-pooling with our neighbors, to save the air. You see elephants have an "emissions" problem.....

 

Q. Does India have cars?

A. No. We ride elephants to work. The government is trying to encourage ride-sharing schemes.

 

Q. Does India have TV?

A. No. We only have cable.

 

Q. Are all Indians vegetarian?

A. Yes. Even tigers are vegetarian in India.

 

Q. How come you speak English so well?

A. You see when the British were ruling India, they employed Indians as servants. It took too long for the Indians to learn English. So the British isolated an "English-language" gene and infused their servants' babies with it and since then all babies born are born speaking English.

 

A variation to the above is a compliment --- "You speak very good English."

Response: Thanks. So do you.

 

Q. Are you a Hindi?

A. Yes. I am spoken everyday in Northern India.

 

Q. Do you speak Hindu?

A. Yes, I also speak Jewish, Islam and Christianity.

 

Q. Is it true that everyone there is very corrupt?

A. Yes, in fact, I had to bribe my parents so that they would let me go to school.

 

Q. India is very hot, isn't it?

A. It is so hot there that all the water boils spontaneously. That is why tea is such a popular drink in India.

 

Q. Are there any business companies in India?

A. No. All Indians live on the Gandhian prinicples of self-sufficiency. We all make our own clothes and grow our own food.

That is why you see all these thin skinny Indians -- it is a lot of hard work.

 

Q. Indians cannot eat beef, huh?

A. Cows provide milk which is a very essential part of Indian diet. So eating cows is forbidden. However in order to decrease the population of the country, the government is trying to encourage everyone to eat human meat.

 

Q. India is such a religious place. Do you meditate regularly?

A. Yes, sometimes I meditate for weeks without food and drink. But it is difficult to keep my job, because I have to miss work when I meditate like that. But the bosses there do the same thing. That is why things are so inefficient there.

 

Q. I saw on TV that people there walk on burning coals. Why do they do that?

A. We don't have shoes. So we burn the botton of our feet to make it hard so that we can walk.

 

Q. Why do you sometimes wear Indian clothes to work?

A. I prefer it to coming naked.

 

Q. How do you celebrate Thanksgiving day in India?

A. By roasting an American....

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